- info@pennyriletech.com
- 931 771 1149
Helpdesk
Contact the Helpdesk
For clients of Pennyrile Technologies that need technical support, please use the contact information to the right or fill out the Support Request Form.
For more information, please see the Support FAQ below.
Client Login
Log in to access your support tickets, projects, and more.*
(* subject to end user setup & security levels; please contact the Helpdesk or your account manager for more information)
Remote Support
Please use the link below to access remote support when instructed by a technician.
Support Frequently Asked Questions
When emailing the Helpdesk, please include a brief description of the issue in the subject (i.e.: “phones down”) followed by any additional details in the message body, and current contact information.
Please do not include Pennyrile Technologies staff members individually in the “To”, “Cc” or “Bcc” fields.
You can also contact the Helpdesk via the Support Form at www.pennyriletechnologies.com/helpdesk
Each support ticket is reviewed and assigned a priority level set by a support engineer. To make sure your request is prioritized correctly, Pennyrile Technologies has established the following service request priority definitions:
Priority 1* (Urgent):
System is unavailable or there is a critical impact to business operations. Client and Pennyrile Technologies will commit all necessary resources around the clock to resolve the issue.
Priority 2 (High):
System is severely degraded, or significant business operations are affected. Client and Pennyrile Technologies will commit full-time resources during normal business hours to resolve the issue.
Priority 3 (Normal):
System is impaired, most business operations remain functional. Client and Pennyrile Technologies will commit resources during normal business hours to resolve the issue.
Priority 4 (Low):
Information/assistance with system capabilities, installation or configuration with little or no effect on business operations. Client and Pennyrile Technologies will commit resources during normal business hours at a level commensurate with the significant of the question or issue.
* Priority 1 tickets must be submitted via phone or web form.
Holiday Schedule*:
- New Years Day (January 1st)
- Good Friday** (Friday before Easter)
- Memorial Day (last Monday in May)
- Independence Day (July 4th)
- Labor Day (1st Monday in September)
- Thanksgiving Day (4th Thursday in November)
- Day After Thanksgiving (4th Friday in November)
- Christmas Eve** (December 24th)
- Christmas Day (December 25th)
* Typically, when any holiday falls on a Saturday, Pennyrile Technologies will be closed on the previous day (Friday); when any holiday falls on a Sunday, Pennyrile Technologies will be closed on the next day (Monday).
** Early close at 1:00pm CST.
