Telephone & VoIP
Save money by switching from traditional telephone to VoIP Phone Service Today
VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls and video calls over the internet instead of landlines. VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, a VoIP phone, or other data-driven devices. Simply put, it’s phone service delivered over the internet. You may also hear it referred to as IP telephony, internet telephony, broadband telephony, or broadband phone service.
Designed for the demanding needs of business customers, VoIP provides extremely high voice quality and carrier-class calling features at a fraction of the price of the mainstream phone companies. Delivered from the cloud, it keeps pace with your growth—and propels your business higher.
Pennyrile Technologies VoIP is a complete business communications system and service. With over 90 calling features, our VoIP phone service delivers Fortune 500 style capabilities to small and mid-sized businesses. This powerful cloud-based phone system uses a company’s existing data connection and wiring. Best of all, onsite PBX hardware is not required. Pennyrile Technologies also provides structured cabling services if you need to run new cabling for VoIP phones.
Rich, enterprise-grade calling features.
99.999% SLA Uptime for VoIP Phone Service.
Simple management & scaling.
Flat monthly rates cut capital costs.
Friendly, local technical support.
Over 40 calling features let you perform like a big business
Mobility lets you do your job from any location
Preserve capital, simplify management
Place calls directly from Chrome, schedule and join meetings from your Google calendar
Place & receive calls, view customer records, add contacts, & automatically log calls directly from Salesforce
Place & receive calls, view customer records, add contacts, & automatically log calls directly from Microsoft Dynamics 365
Place calls, view co-worker status, click to chat, and shart, schedule, and join meetings from your Outlook calendar
Start meetings directly from Slack and send real-time alerts to agents
Works side-by-side with Teams or directly within native interface to compliment your Teams communications experience
Log call details, view customer records, record calls, prioritize inquiries and more directly from Zendesk
Place and receive calls, view customer records, add contacts, and automatically log calls directly from Zoho
Work securely, productively, and efficiently from anywhere while building stronger customer relationships.
Our VoIP service is made for businesses. Your data is private and protected in a secure, SOC 2-audited cloud.
We offer a 99.999% uptime Service Level Agreement.
VoIP System Features
VoIP Phone Features
VoIP Phone Features (cont.)
Communicate how you want, wherever you are in the world.
Pennyrile Technologies’ VoIP phone service is powered by Cisco, Polycom and Yealink phones designed for office workers, busy managers and front-line staff
Boost sales and exceed your customers’ expectations with a contact center. Affordable, reliable, and deploys quickly
Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.
Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.
Cover All Channels
Let customers connect with you on their terms. Contact Center offers options for voice, chat, and email queues.
Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.
Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.
Real-time customer insights speed agent-customer interactions and keep the team aligned.
Sophisticated management tools to build and maintain outstanding experiences – all through one intuitive Contact Center portal.
Actionable insights to make the right customer decisions at the right time. Both real-time and historical metrics, readily accessible.