Telephone & VoIP

Save money by switching from traditional telephone to VoIP Phone Service Today

VoIP (Voice over Internet Protocol) is a technology that allows you to make and receive phone calls and video calls over the internet instead of landlines. VoIP is the technology that converts your voice into a digital signal, allowing you to make a call directly from a computer, a VoIP phone, or other data-driven devices.

Simply put, it’s phone service delivered over the internet. You may also hear it referred to as IP telephony, internet telephony, broadband telephony, or broadband phone service.

VoIP Phones

Designed for the demanding needs of business customers, VoIP provides extremely high voice quality and carrier-class calling features at a fraction of the price of the mainstream phone companies. Delivered from the cloud, it keeps pace with your growth—and propels your business higher.

Pennyrile Technologies VoIP is a complete business communications system and service. With over 90 calling features, our VoIP phone service delivers Fortune 500 style capabilities to small and mid-sized businesses. This powerful cloud-based phone system uses a company’s existing data connection and wiring. Best of all, onsite PBX hardware is not required. Pennyrile Technologies also provides structured cabling services if you need to run new cabling for VoIP phones.


Rich, enterprise-grade calling features.

Security Camera Warranty

99.999% SLA Uptime for VoIP Phone Service.

Backup & Disaster Recovery

Simple management & scaling.

Flat monthly rates cut capital costs

Flat monthly rates cut capital costs.

Friendly, local technical support

Friendly, local technical support.

Over 40 calling features let you perform like a big business

Mobility lets you do your job from any location

Preserve capital, simplify management

VoIP Service Plans


Unlimited Local & Long Distance
Team Chat & SMS Texting
Analytics and Integrations
Video Meetings (4 web participants per meeting)
File Sharing
Hosted Exchange Mailbox
Polycom VVX 150 or Yealink T33G Phones Only


Unlimited Local & Long Distance
Team Chat & SMS Texting
Analytics & Integrations
Video Meetings (100 web participants per meeting)
File Sharing (10 GB/user)
Hosted Exchange Mailbox
1 License is Required for Each Unified Communications User


Unlimited Local & Long Distance
Team Chat & SMS Texting
Analytics & Integrations
Video Meetings (200 web participants per meeting)
File Sharing (10 GB/user)
Hosted Exchange Mailbox
1 License is Required for Each Unified Communications User
Popular Integrations
Google Workspace VoIP Integration

Google Workspace

Place calls directly from Chrome, schedule and join meetings from your Google calendar



Place & receive calls, view customer records, add contacts, & automatically log calls directly from Salesforce

Microsoft Dynamics 365 Integration

Microsoft Dynamics

Place & receive calls, view customer records, add contacts, & automatically log calls directly from Microsoft Dynamics 365

Microsoft 365 VoIP Integration

Microsoft 365

Place calls, view co-worker status, click to chat, and shart, schedule, and join meetings from your Outlook calendar

Slack VoIP Integration


Start meetings directly from Slack and send real-time alerts to agents

Microsoft 365 Teams VoIP Integration

Microsoft Teams

Works side-by-side with Teams or directly within native interface to compliment your Teams communications experience



Log call details, view customer records, record calls, prioritize inquiries and more directly from Zendesk

Zoho VoIP Integration


Place and receive calls, view customer records, add contacts, and automatically log calls directly from Zoho


Work securely, productively, and efficiently from anywhere while building stronger customer relationships.


Our VoIP service is made for businesses. Your data is private and protected in a secure, SOC 2-audited cloud.


We offer a 99.999% uptime Service Level Agreement.

Unified Communications

VoIP System Features

VoIP Phone Features

VoIP Phone Features (cont.)

Communicate how you want, wherever you are in the world.

VoIP Phones

Pennyrile Technologies’ VoIP phone service is powered by Cisco, Polycom and Yealink phones designed for office workers, busy managers and front-line staff

Polycom VoIP Phone
Polycom VVX 150, VVX 250, VVX 350, VVX 450, VVX 501
Yealink Wireless Phone
Yealink T33G, T53W, T54W, T57W, Cordless W56H
Polcom VoIP Conference Phone
Polycom Conference Phones, IP5 000, IP 6000, IP 7000
Contact Center Features

Boost sales and exceed your customers’ expectations with a contact center. Affordable, reliable, and deploys quickly

VoIP Service

Call Queues

Answer customers in sequence; minimize wait times. Handle more concurrent inquiries and maintain happier customers and staff.

Managed IT Services for Madisonville, KY

Smart Routing

Get customers to the right agents, on time, every time. Customize call flows for results, with Skills-Based Routing and more.

Keep employees safe with 24/7 video recording

Cover All Channels

Let customers connect with you on their terms. Contact Center offers options for voice, chat, and email queues.

IT Projects & Consulting for Madisonville, KY

Unified Presence

Let others see when users are handling customer calls. Let frontline users see who’s available to chat, talk, and meet while on calls.

Managed IT Support Services

Business Intelligence

Extensive built-in and customizable reports help visualize trends, identify friction points, and improve interactions.

Managed IT Support

Instant Insight

Real-time customer insights speed agent-customer interactions and keep the team aligned.

Hardware as a Service


Sophisticated management tools to build and maintain outstanding experiences – all through one intuitive Contact Center portal.

IT Projects & Consulting


Actionable insights to make the right customer decisions at the right time. Both real-time and historical metrics, readily accessible.

VoIP Frequently Asked Questions

VoIP, or Voice over Internet Protocol, is a technology that enables voice communication and multimedia sessions over the internet. It converts analog audio signals into digital data packets for transmission.

For a VoIP phone system to work, you have to have a modem and router, which are part of your existing internet setup. Users make calls from any device that has your call software downloaded. This device can be a smartphone, laptop, or desktop. You can also make calls from a VoIP phone.

With SIP Trunking, you can use your existing on-premises business phone system and still gain the flexibility, call quality, and cost savings offered by internet-based calls. Businesses who modernize their phone system with SIP Trunking can cut costs by up to 50 percent.

With this technology, phone calls are routed over the internet instead of copper wires. As a result, you’ll no longer need to work with a traditional phone company. If your phone system is compatible with SIP Trunking, you won’t need any extra equipment. If you have an older phone system, you may need a VoIP Gateway, which is a special device that translates analog and digital calls into VoIP calls.

Advantages of VoIP include cost savings, flexibility, scalability, and the ability to integrate with other digital services. It often offers additional features like video conferencing and unified communications.

In almost all cases, yes. Service providers often allow users to port their existing phone numbers to the VoIP system. Some may take longer than others.

Yes, VoIP is well-suited for international calls. Our VoIP plans offer competitive international calling rates.

Customers have access to either basic 911 or E911 service. Using E911 service, when you dial 911, your Voice telephone number and registered address are sent to the emergency center serving your location and public safety dispatchers have access to this information in order to send help and call you back if necessary.

Customers in areas where the emergency center is not equipped to receive your telephone number and address have basic 911 or limited E911 service. Using basic 911 or limited E911 service, when you dial 911, public safety dispatchers answering the call may not be able to access your Voice telephone number or registered address because the emergency center may not be equipped to receive or capture your telephone number and registered address. Therefore, you must be prepared to supply this information on the call.

VoIP reliability depends on factors such as the quality of the Internet connection, network configuration, and the service provider. With a stable internet connection and proper setup, VoIP can be highly reliable. In the event of Internet outages, you can also route calls to other numbers.

Yes, we offer mobile apps or softphones that allow users to make and receive calls using their PC, Mac, browser, smartphones or tablets.

Yes, we offer a “virtual” or online fax service that allows users to receive and manage faxes from their computer, via the web. It allows document sharing and transmits faxes directly from a Windows-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would. We also have ATA adapters to connect traditional fax machines.

Contact our IT support and IT services team to arrange an introductory consultation.

Get Started with VoIP Phone Service Today!