Telephone & VoIP

VoIP, or Voice over Internet Protocol, is a technology that enables voice communication and multimedia sessions over the internet. It converts analog audio signals into digital data packets for transmission.

For a VoIP phone system to work, you have to have a modem and router, which are part of your existing internet setup. Users make calls from any device that has your call software downloaded. This device can be a smartphone, laptop, or desktop. You can also make calls from a VoIP phone.

With SIP Trunking, you can use your existing on-premises business phone system and still gain the flexibility, call quality, and cost savings offered by internet-based calls. Businesses who modernize their phone system with SIP Trunking can cut costs by up to 50 percent.

With this technology, phone calls are routed over the internet instead of copper wires. As a result, you’ll no longer need to work with a traditional phone company. If your phone system is compatible with SIP Trunking, you won’t need any extra equipment. If you have an older phone system, you may need a VoIP Gateway, which is a special device that translates analog and digital calls into VoIP calls.

Advantages of VoIP include cost savings, flexibility, scalability, and the ability to integrate with other digital services. It often offers additional features like video conferencing and unified communications.

In almost all cases, yes. Service providers often allow users to port their existing phone numbers to the VoIP system. Some may take longer than others.

Yes, VoIP is well-suited for international calls. Our VoIP plans offer competitive international calling rates.

Customers have access to either basic 911 or E911 service. Using E911 service, when you dial 911, your Voice telephone number and registered address are sent to the emergency center serving your location and public safety dispatchers have access to this information in order to send help and call you back if necessary.

Customers in areas where the emergency center is not equipped to receive your telephone number and address have basic 911 or limited E911 service. Using basic 911 or limited E911 service, when you dial 911, public safety dispatchers answering the call may not be able to access your Voice telephone number or registered address because the emergency center may not be equipped to receive or capture your telephone number and registered address. Therefore, you must be prepared to supply this information on the call.

VoIP reliability depends on factors such as the quality of the Internet connection, network configuration, and the service provider. With a stable internet connection and proper setup, VoIP can be highly reliable. In the event of Internet outages, you can also route calls to other numbers.

Yes, we offer mobile apps or softphones that allow users to make and receive calls using their PC, Mac, browser, smartphones or tablets.

Yes, we offer a “virtual” or online fax service that allows users to receive and manage faxes from their computer, via the web. It allows document sharing and transmits faxes directly from a Windows-based PC. Senders simply dial the WebFax number from their fax machine, as they normally would. We also have ATA adapters to connect traditional fax machines.