- info@pennyriletech.com
- 931 771 1149
Managed IT Support Services
Friendly, comprehensive, secure, and integrative IT support for your business.
As an experienced Managed IT Service Provider, we can help you better manage your IT infrastructure by reducing costs, improving efficiency, and ensuring your employees have the resources to succeed, all at an affordable fixed monthly fee.
When your systems are down, everything comes to a screeching halt destroying productivity. What is the cost if your servers or network go down, even for an hour? Why worry? We can proactively monitor and manage your information technology systems, frequently preventing problems before they impact your business.
Our managed IT services are the foundation of a stable IT infrastructure. The best way to eliminate costly downtime is to prevent problems by proactively monitoring and managing your IT infrastructure. Your business is more successful when you can free up staff to focus your core business — not IT issues. Let us help!
Do you spend more time dealing with your technology more than running your company? Managed Support Services can help.
Our Method
ASSESS
We start with a conversation about your business that includes your goals, projects, and vision along with any current IT issues you’re dealing with.
By examining your network and how your business operates, we provide you with a clear service proposal to manage your IT.
MANAGE & SUPPORT
You get an IT support team, dedicated to your business. With help desk access, remote support, and on-site assistance, help is just a click or phone call away.
Our team collaborates with you to develop a strategic IT roadmap that aligns with your business goals.
OPTIMIZE
We begin to optimize and document your entire computer network so that we can manage and support your business more efficiently.
We will continuously fine-tune your IT strategy based on new and emerging technologies, best practices, and cybersecurity threats.
Say goodbye to downtime and hello to efficiency. Our proactive approach ensures that potential issues are identified and resolved before they impact your operations, keeping your business running smoothly.
Managed Services Features
24×7 Monitoring
We keep an eye on your systems at all times and provide a fast response to all types of incidents. Our experienced team will handle those issues as part of your support plan.
Help Desk Access
Your employees will get access to our high quality support help desk. Open a ticket through our app, call, or send us an email and your issue will be quickly resolved.
Preventative Maintenance
Our proactive approach ensures that potential issues are identified and resolved before they impact your operations, keeping your business running smoothly.
Antivirus & Intrusion Prevention
Our Managed Antivirus and Intrusion Prevention solutions delivers enterprise class proactive and comprehensive security, monitoring, management.
Data Backup & Recovery
We provide and manage a complete backup solution with multiple levels of redundancy so that you never lose an important file or email again.
Asset & Vendor Management
We will deal with your tech vendors so you don’t have to. We maintain up-to-date documentation of your network and inventory for your hardware, licenses, and more.
Network Security
We manage your network security from the ground up including firewall, switches, VPN, and Wi-Fi to keep your network secure without getting in your way.
Email Management & Anti-Spam
We manage your email and our anti-Spam solution blocks spam, phishing attempts, viruses, and volume-based attacks before they reach your inbox.
Patch Management
Regular updates and patches for operating systems, software applications, and security components to ensure that systems are protected against known vulnerabilities.
Benefits of Managed Services
1. Cost Efficiency
Forget about unpredictable IT expenses. Our managed services offer a predictable, fixed-cost model, allowing you to allocate resources more effectively and focus on what you do best – growing your business.
2. Technical Support
You will have access to a team of skilled IT professionals who can provide assistance and troubleshoot issues, ensuring minimal downtime. You will talk to local experts, not offshore support.
3. Proactive IT Management
Our continuous monitoring of IT systems detect and address potential issues before they escalate. This includes monitoring network performance, server health, and security alerts to minimize any downtime.
4. Faster Response Time
Downtime costs you revenue and loss of productivity. Managed Services ensures you have priority in dealing with any issues that arises. Employees are also happier when issues are acknowledged and diagnosed faster.
5. Tailored Solutions
One size does not fit all. Our managed services are tailored to address each client’s unique needs and requirements, providing you with a customized solution that aligns with your business objectives.
6. Increase Productivity
Managed Services ensure your network, systems, and software are kept up to date, secure, and running optimally. We help take the technical work off your staff’s plate, which allows a better user experience .
Are you frustrated with your current IT support? Does your business have increased demands on IT? Do you have a slow response to technical support? If you answered yes to any of the above, it may be time to speak with Pennyrile Technologies about Managed Services.
Frequently Asked Questions
Managed services refer to the practice of outsourcing the responsibility for maintaining, monitoring, and managing an organization’s IT infrastructure and systems. A managed services provider (MSP) delivers a range of services, including proactive monitoring, technical support, cybersecurity, and strategic IT planning, to ensure the efficiency, security, and reliability of the client’s technology environment. This approach allows businesses to focus on their core activities while leveraging external expertise to optimize and enhance their IT operations.
Managed services can significantly increase productivity for businesses by providing proactive IT management, support, and strategic planning. With managed services, we as a provider are incentivized to find and fix the root cause of every issue. We make money by keeping your systems running at peak efficiency. This is compared to the old break/fix model, where the provider makes their money when things break. There is no incentive to look for long term solutions which can lead to an adversarial relationship between the provider and client.
Our base managed services plan includes 24/7 monitoring of your computers, servers, and infrastructure along with automated preventative maintenance. Employee access to our help desk, Next-Gen antivirus (NGAV), backups for your email and documents, vendor management, network management including switches, firewalls, & VPN. Email management, anti-spam service, and patch management. There are additional add-ons for client’s with specific compliance requirements, specialized software licensing, needs for hosting, remote access needs, or additional cybersecurity requirements. We know every client is different, so we tailor our services specific to each client.
Yes, managed services can be highly suitable and beneficial for small businesses. In fact, many small businesses find that managed services provide them with cost-effective IT solutions, expert support, and a range of services that can help them compete more effectively. This is usually cheaper than hiring their own, internal IT support.
Our pricing for managed services can vary depending on several factors, including the scope of services, the size of the organization, compliance requirements, and the specific needs of the client. We tailor our pricing to accommodate varying client requirements. If you are interested in a quote, please contact us for a survey.
Our program makes cybersecurity training FUN with a gamified leader board and friendly competition. Celebrate low-risk employees and reward those with high Employee Secure Scores. Some organizations have quarterly competitions and give a gift card to the employee with the highest ESS!
Most issues are resolved on the first phone call or email with support and under ten minutes. With our proactive monitoring of IT systems and potential issues, we often identify and address issues in their early stages, resolving them before they escalate and impact business operations and before the end user is even aware.
The need for an in-house IT team alongside managed services depends on various factors, including the size of your organization, the complexity of your IT infrastructure, and your specific business requirements. In some situations we may entirely replace an in-house team, while in others, we work alongside the in-house team as Co-Managed IT.
Yes, one of the key advantages of managed services is its scalability. Managed services are designed to be flexible and adaptable to the changing needs of businesses. As your business grows or experiences fluctuations in IT requirements, you can scale up or down with managed services.
